Guideline for Handling Complaints

The "Journal of Green Lifestyle and International Market" is committed to maintaining the highest standards of integrity, transparency, and ethical conduct. As part of our dedication to excellence, we have established a comprehensive process for handling complaints against the journal, its staff, editorial board, or publisher. This guideline outlines the procedure for submitting and addressing complaints in a fair, impartial, and efficient manner.

Procedure for the Complainant

1. Submission of Complaint

   • Any individual or entity wishing to submit a complaint against the journal, its staff, editorial board, or publisher must do so in writing.
   • Complaints should be addressed to the designated contact person or committee responsible for handling complaints, as indicated in the journal's policies and guidelines.
   • The complaint should include a detailed description of the issue, including relevant facts, evidence, and supporting documentation, if available.

2. Confidentiality:

   • The identity of the complainant will be kept confidential to the extent possible unless disclosure is necessary for the investigation and resolution of the complaint.
   • Confidentiality will be maintained throughout the complaint-handling process, and information related to the complaint will only be shared with individuals directly involved in the investigation.

3. Acknowledgment of Receipt:

   • Upon receipt of the complaint, the designated contact person or committee will acknowledge receipt in writing, confirming the details of the complaint and outlining the next steps in the process.
   • The acknowledgment will include an estimated timeline for the investigation and resolution of the complaint, based on the nature and complexity of the issue.

4. Investigation and Resolution

   • The designated contact person or committee will conduct a thorough and impartial investigation into the complaint, gathering relevant information and evidence from all parties involved.
   • The complainant may be contacted for additional information or clarification during the investigation process.
   • Once the investigation is complete, the designated contact person or committee will determine an appropriate resolution based on the findings and the journal's policies and guidelines.

5. Communication of Outcome

   • The complainant will be informed of the outcome of the investigation in writing, including any actions taken or decisions made in response to the complaint.
   • If the complaint is found to be valid, the journal will take appropriate corrective or disciplinary measures to address the issue and prevent recurrence.
   • If the complainant is dissatisfied with the outcome, they may have the option to request a review or appeal of the decision, as outlined in the journal's policies and guidelines.

The "Journal of Green Lifestyle and International Market" is committed to ensuring that all complaints are handled promptly, fairly, and with the utmost professionalism. By following this guideline, we aim to uphold the principles of integrity and accountability, thereby maintaining the trust and confidence of our authors, reviewers, and readers

NOTE: One can write directly to the "managing.director@vyomhansjournals.com", and you will get an acknowledgement within 12 hours.